How To Start a Return (RMA)
Please use the CONTACT US icon at the bottom of our webpage:
Select Email:
Continue with your info:
To initiate a return, you MUST provide the following:
- Your order number
- A list of items you want to return
- Pictures of each item you want to return
Once we receive your request and review your return, we will issue an RMA number. You will then have 30 days from the date we provide the RMA to ship the package back to us and provide a tracking number.
Where to Send Your Return
DO NOT send any items back without first contacting our Support Team for an RMA number—unauthorized returns will be refused. Ensure your items are securely packaged to prevent damage during shipping, as we are not responsible for improperly packed returns.
Return Shipping Address:
Obsessed Garage
ATTN: Returns (Include your RMA #)
455 Rolling Acres Road
Lady Lake, FL 32159
Return Processing Time
- Once we receive your returned items, we will process them within 24-48 hours.
- It may take an additional 24-48 hours for funds to appear in your account, depending on your financial institution.
Returns for Drop-Shipped Items
If your item was drop-shipped from a supplier (not shipped directly from Obsessed Garage HQ), please contact us at support@obsessedgarage.com. We will coordinate the return process with the supplier and provide further instructions.
Return Policy
To be eligible for a return, the following conditions must be met:
- A 5% restocking fee applies to all approved returns.
- Returns that require replacement packaging due to missing, damaged, or non-original packaging are subject to a 10% restocking fee.
- Returns authorized more than 30 days after delivery are subject to a 25% restocking fee.
- If multiple restocking fees could apply, only the highest applicable fee will be charged.
- A valid RMA (Return Merchandise Authorization) number issued by an Obsessed Garage Support Agent is required for all returns.
- Returned products must be new, unused, include all original components, and be returned in their original packaging.
- Customers are responsible for all return shipping costs. Original shipping charges are non-refundable.
- Clearance, discontinued, and Open Box items are not eligible for return.
- Unauthorized returns will not be accepted or processed.
Once your return is received, it will be inspected. If it meets the requirements above, your refund will be processed to the original payment method, less the applicable restocking fee.
Damaged or Defective Items: If your order arrives damaged, defective, or incorrect, please contact support within 7 days of delivery with photos of the issue. We will cover return shipping and issue a full refund or replacement without restocking fees.
*Obsessed Garage reserves the right to deny any return that does not meet the conditions outlined above or to assess a higher restocking fee if the returned product is not received in resalable condition.
Orders may be canceled at any time prior to shipment. Once an order has shipped, it is subject to our Return Policy.
If you choose to cancel your order before it ships, you may select one of the following refund options:
- Store Credit: Receive a 100% refund of your order total as store credit.
- Refund to Original Payment Method: Refunds issued to the original payment method are subject to a 5% cancellation fee, which covers non-refundable payment processing and administrative costs.