Restocking Fees Policy

Restocking Fee Policy

Approved returns are subject to the applicable restocking fee based on the condition of the returned product and the timing of the return authorization:

5% restocking fee: Standard fee for approved returns that are received in new, unused condition with all original components and packaging.
10% restocking fee: Applies to approved returns that require replacement packaging due to missing, damaged, or non-original packaging.
25% restocking fee: Applies to returns authorized more than 30 days after the delivery date.

Restocking fees are calculated based on the original purchase price of the returned item(s) and will be deducted from the refund amount. Original shipping charges are non-refundable, and customers are responsible for return shipping costs unless otherwise authorized.

By requesting and receiving a Return Merchandise Authorization (RMA), the customer acknowledges and agrees to the applicable restocking fee.

Levrack Cancellation / Return Policy

Restocking Fee: A 10% restocking fee applies to orders that are canceled, returned, or exchanged.
Order Modifications: Customers must notify Obsessed Garage/Levrack within 10 business days of the scheduled shipment date to request modifications to an order.
Payment Terms: If payment terms are not established with Levrack, orders not paid within 10 business days of the scheduled ship date may be canceled by Levrack.
Shipment & Pickup Date Changes: Levrack reserves the right to decline customer-requested shipment or pickup date changes made within 10 business days of the scheduled date.
Holding Fees: A 2.5% holding fee per day may be charged for shipment or pickup date change requests within the specified time window.
Damaged or Missing Products: Any damaged or missing products must be reported within 60 days of receipt.

Customers may choose:

A replacement product at no cost.
A partial refund or credit (up to 30%) of the retail list price if they choose to keep the component.
After 60 days, customers requesting a replacement will be responsible for shipping costs for both the returned and the new product.

For further inquiries, contact support@obsessedgarage.com.