Restocking Fees Policy

Restocking Fees by Product Category

Home Audio – 15% restocking fee
VYPER – 10% restocking fee
Custom-Made COXREELS – 20% restocking fee + $5.00 repacking fee
Swisstrax – 25% restocking fee when issuing a return after 30 days
Custom-Made Stainless Shelves – 35% restocking fee
Cree Lighting – 40% restocking fee (depending on the fixture and 5 fixture minimum to return)
Levrack – 10% restocking fee due to canceled orders, returns, or exchanges
DMF Lighting – 25% fee if the order has already shipped from DMF
Sonic Tools – 25% restocking fee and the cost of return shipping
Häfele – 20% restocking fee or a minimum of $20.00, whichever is greater. The customer is responsible for return shipping.

All items mentioned above have a 30-day return window starting from the date of delivery.

Restocking Fee: A 10% restocking fee applies to canceled orders, returns, or exchanges.
Order Modifications: Customers must notify Obsessed Garage/Levrack within 10 business days of the scheduled shipment date to modify an order.
Payment Terms: If payment terms are not established with Levrack, orders not paid within 10 business days of the scheduled ship date may be canceled by Levrack.
Shipment & Pickup Date Changes: Levrack reserves the right to decline customer-requested shipment or pickup date changes made within 10 business days of the scheduled date.
Holding Fees: A 2.5% holding fee per day may be charged for shipment or pickup date change requests within the specified time window.
Damaged or Missing Products: Any damaged or missing products must be reported within 60 days of receipt.

Customers may choose:

A replacement product at no cost.
A partial refund or credit (up to 30%) of the retail list price if they choose to keep the component.
After 60 days, customers requesting a replacement will be responsible for shipping costs for both the returned and new product.

For further inquiries, contact support@obsessedgarage.com.