What is the Black Friday/Cyber Monday Discount?
The sale is 10% off sitewide, and free shipping on orders totaling $200 or more pre-tax and after discounts are applied. This sale includes everything in the store except for all RUPES products, CR Spotless, BendPak, NAD Audio Products, and Nussbaum, which will not be eligible for the 10% discount.
Any drop-shipped items that require freight shipping or a shipping invoice (Cabinets, Shelves, 5Gal Chemicals, etc.) will not include free shipping. HEX PLUS members will receive an extra 5% off, bringing their discount to 15%.
How do I get the discount?
This year, all discounts are applied automatically! You don't need to worry about discount codes, etc. If the discount doesn't apply, you must notify us within 24 hours of the sale ending to receive a refund for the discount and shipping after the fact.
Do international orders qualify?
Yes, you will get 10% off. But free shipping is not offered for international orders. We will not provide any discounts or changes to shipping on international orders. Note: We do not split-ship international orders.
How long does the sale run?
The sale runs from 11/25/2021 12:00 AM EST to 11/28/2021 11:59 PM EST. No pre-sales and no discounts after the sale.
What does "Reserve Your Spot" mean?
Products in stock and ready to ship will be labeled "Add To Cart" on the product page. Any product that is out of stock at OG will show as "Reserve Your Spot". It allows you to purchase a product we don't have in stock, and you will be in line to receive it when we get it in stock. Learn more about RYS.
Can I select a specific shipping option for free shipping?
No. To qualify for the free shipping option, you must choose that option at checkout. It will still show the UPS and USPS options, but if you select one of those options, you will not get free shipping! Suppose your order or address requires you to choose a particular option. In that case, you must select the appropriate method and pay for shipping. Our free shipping method will automatically select the most economical option in the system: USPS Priority, USPS First Class, or UPS Ground for domestic orders.
Can I change or edit my order?
Yes. We can make the necessary changes if your order has yet to ship. Submit a Request, and we will do what we can to change your order. You'll need to contact us as soon as you've placed your first order to make an edit. Note: If you change or edit your order, you will lose your spot in line.
How long will it take to get my order?
We receive many orders over Black Friday/Cyber Monday weekend. As a result of the influx of orders, our handling times will be longer than usual. You can expect to receive in-stock items within two weeks of your order. Items listed as "Reserve Your Spot" will be sent when we receive them.
Can I change or cancel my order after I receive the shipping notification?
Any orders that have been marked as shipped and fulfilled will not be able to be edited, canceled, or changed. Once you receive tracking info, the product is already on the way and cannot be stopped. Orders may be returned according to our Return & Exchange Policy.
Can you split-ship my order and send the out-of-stock item later?
We'll send everything we have in stock first; then, we will send you a second shipment with all Reserve Your Spot items later. We make it as clear as we can on our site if something is Add To Cart or Reserve Your Spot. Note: We do not split-ship international orders.
I have received my order and want to return something. What refund price will I get?
If you are planning to return any items purchased during the Black Friday sale, please read our Return & Exchange Policy to follow the proper steps to return. We will refund you the sale price for the items you purchased. We do not pay for shipping for you to make a return, nor do we refund your shipping charge on the original purchase.
Can I change my order after the sale has ended?
Once the sale is over, you will have 24 hours to change your order. If you would like to change something in your order, you will have to contact us by Submitting a Request, and we can change the order for you if it has yet to be shipped. However, if your order has shipped, we cannot change the order, and you will have to send the items back to us if you ordered something you did not want. For returns, here is our policy: Return & Exchange Policy.
I missed the sale! Can I still get the discount?
No. Any purchases made before and after the sale will not be eligible for sale benefits. If the discount doesn't apply, you must notify us within 24 hours of the sale ending to receive a refund for the discount and shipping after the fact.