Functional Excellence in Support
The Pursuit of Functional Excellence has been Matt's thing since the beginning before Obsessed Garage was even a twinkle in his eye. Now, we're taking further steps to provide a functionally excellent support experience for our community.
Emails, Emails, and more Emails
Managing our inbox can be a daunting task in a support scenario where there is no real end in sight. No matter how many requests we complete, we always seem to have more emails waiting for us. Every step we take and every technology we implement is aimed at minimizing the number of emails we receive. It's not that we don't value our communication with you, but we believe that by providing you with the best possible information, we can help you find what you need quickly and easily, thus reducing the need for further communication. Of course, there will always be situations that require a conversation, but our ultimate goal is to minimize them as much as possible.
Support Articles
We have the ability to write articles and display information in a much more cohesive fashion. These articles are easy to find and easy to search for. With this new format, we have the ability to post troubleshooting tips, how-to's, policies, blog posts, training series, and more. This will open up a whole new avenue for you to learn, find the information you need, and get the right support.
New Request Submission
One of the features on this site is the "Submit a Request" button at the top right. This new way of emailing us will help you get the quickest response possible if you're having an order issue or can't find your answer in an article. You should always try and search for your answer before submitting a request, but there will obviously be times when you need to contact one of our team. This form has a few things for you to fill out to help us identify the email and question/issue more efficiently.
Help Us Help You
When going through this site, if you see anything that is out of place or could be made more clear, let us know. This space is meant to help you get access to functionally excellent support, but there is always room for improvement.
If you can't find the answer you're looking for, let us know, and once we've answered, maybe we will have the content we need for an article that will help others after you.