Functional Excellence in Support

The Pursuit of Functional Excellence has been Matt's thing since the beginning, before Obsessed Garage was even a twinkle in his eye. We're taking further steps to provide a functionally excellent support experience for our community.

Emails, Emails, and more Emails

Managing our inbox can be a daunting task in a support scenario with no real end in sight. No matter how many requests we complete, we always seem to have more emails waiting for us. Every step we take and every technology we implement aims to minimize the number of emails we receive. It's not that we don't value our communication with you. Still, by providing you with the best possible information, we can help you find what you need quickly and easily, thus reducing the need for further communication. Of course, situations will always require a conversation, but our ultimate goal is to minimize them whenever possible.

Support Articles

We can write articles and display information in a much more cohesive fashion. These articles are easily accessible and searchable. With this new format, we can post troubleshooting tips, how-tos, policies, blog posts, training series, and more. This will open a new avenue to learning, finding the necessary information, and getting the proper support.

New Request Submission

One of the features on this site is the Support Button at the bottom of the page. This new way of emailing us will help you get the quickest response possible if you're having an order issue or can't find your answer in an article. You should always try to find your answer before submitting a request, but sometimes you may need to contact one of our team members. This form requires you to fill out a few details to help us identify the email and question/issue more efficiently.

Help Us Help You

When reviewing this site, please let us know if you notice anything that is out of place or could be made clearer. This space is designed to provide you with functionally excellent support, but there is always room for improvement.  If you can't find the answer you're looking for, please let us know. Once we've provided the information, we may have the content needed for an article that will help others after you.