Lost and Delayed Packages

At Obsessed Garage, we understand how frustrating it can be to experience a lost or delayed package. Below, we've outlined the steps you can take to track your order and what to do if your package has not arrived.

Tracking Your Order

1. Once your order has shipped, you will receive a tracking number via email.
2. Use the tracking link provided in your email to check the real-time status of your shipment.
3. If your tracking information has not updated in 24-48 hours, give it some time, as carriers may experience delays in scanning packages.

Common Causes of Delays

• Weather-related disruptions or natural disasters.
• High shipping volume during peak seasons (holidays, sales, etc.).
• Customs clearance delays for international shipments.
• Missed scans by the carrier, which can cause packages to appear stalled in one location.

What to Do If Your Package is Delayed

• Check the tracking number for any carrier updates.
• Allow additional time for unexpected delays (especially during high-volume periods).
• If your package has not moved in 7 business days, contact the shipping carrier for further details.
• If the carrier cannot provide a resolution, email us at support@obsessedgarage.com, and we will assist in opening a claim.

Lost Packages

If your package is marked as delivered but not received, follow these steps:

1. Check around your delivery location – look near your mailbox, front door, or any other potential drop-off areas.
2. Ask neighbors or household members – sometimes packages are mistakenly delivered to a nearby address.
3. Wait 24-48 hours – occasionally, carriers mark packages as delivered before they actually arrive.
4. Contact the carrier – provide them with your tracking number and request more details.

If your package is still missing after 48 hours, email support@obsessedgarage.com, and we will work with you to resolve the issue.

Shipping Carrier Contact Information

• UPS: www.ups.com | 1-800-742-5877
• USPS: www.usps.com | 1-800-275-8777
• DHL: www.dhl.com | 1-800-225-5345

We appreciate your patience and understanding when dealing with shipping delays. If you have any further questions, please reach out to us at support@obsessedgarage.com.