Return and Cancellation Policies
Return Policy
To be eligible for a return, the following conditions must be met:
- A 5% restocking fee applies to approved returns unless otherwise specified below.
- All returns must be authorized within 30 days of the delivery date.
- A valid RMA (Return Merchandise Authorization) number issued by an Obsessed Garage Support Agent is required for all returns.
- Returned products must be new, unused, include all original components, and be returned in their original packaging.
- Customers are responsible for all return shipping costs.
- Original shipping charges are non-refundable.
- Clearance, Discontinued, and Open Box items are not eligible for return.
- Unauthorized returns will not be accepted or processed.
- Once your return is received, it will be inspected. If it meets the requirements above, the refund will be processed to the original payment method, less the applicable restocking fee.
Product-Specific Restocking Fees
Certain products are subject to additional restocking or cancellation fees imposed by their manufacturers. Where applicable, these fees replace the standard 5% restocking fee.
- Home Audio – 15% restocking fee
- VYPER – 10% restocking fee
- Custom-Made COXREELS – 20% restocking fee + $5.00 repacking fee
- Swisstrax – 25% restocking fee when issuing a return after 30 days
- Custom-Made Stainless Shelves – 35% restocking fee
- Levrack – 10% restocking fee for canceled orders, returns, or exchanges
- DMF Lighting – 25% fee if the order has already shipped from DMF
- Sonic Tools – 25% restocking fee plus the cost of return shipping
- Häfele – 20% restocking fee or a minimum of $20.00, whichever is greater. The customer is responsible for return shipping.
Cancellation Policy
Orders may be canceled at any time prior to shipment. Once an order has shipped, it is subject to our Return Policy.
If you choose to cancel your order before it ships, you may select one of the following refund options:
- Store Credit: Receive 100% of your order total as store credit.
- Refund to Original Payment Method: Refunds issued to the original payment method are subject to a 5% cancellation/refund processing fee, unless a product-specific manufacturer fee applies. The applicable fee will be deducted from the refund amount.
If you have any questions about canceling an order, please contact support@obsessedgarage.com before your order ships.