Return Policy

Terms and Conditions

Here are a few important things to keep in mind when returning a product you purchased from our online store:

• We DO NOT cover the cost of return shipping or refund shipping fees for the original purchase.
• We DO NOT accept unauthorized RMAs; we will discard packages that do not have an RMA #.
• We DO NOT accept returns on items marked "Clearance, Discontinued, or Open Box."
• We DO NOT accept returns on custom-length hoses (Air, Garden, and High-pressure). 
• We only accept products within 30 days of the delivery date.
• We only accept returns for items that have never been used, are in their original packaging, and include all the original items.
• Refunds and order cancellations exceeding $3,000 are subject to a 3% card transaction fee.
• Upon receipt of the RMA, we will inspect the items and issue a refund through the original payment method upon RMA approval.
• If you would like to exchange it for another item, the item will need to go through the refund process, and if you require something else, please submit a new order.